The CFPB and limiting service to members

On the heels of the recent CFPB Enforcement Action on Navy Federal, we’ve had a flurry of questions regarding the practice of limiting members’ services. The most commonly asked question is “Is it a regulatory violation for us to disable electronic access, including a device such as a debit card, to a member’s account if he or she is delinquent?”

See the full CUInsight article.