The nation’s credit unions have been through the wringer over the past several weeks when it comes to the Paycheck Protection Program (PPP). They have had to make challenging decisions, such as whether or not to offer PPP loans, how to manage the volume of applications and how to ensure they are keeping up with new guidance as it comes out. Read more »


For every shining light of humanity COVID-19 has revealed, there’s the equally glaring dark side of opportunistic crooks. Scammers delight in upheaval, and likely began strategizing their callous crimes long before the pandemic was classified as such.

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By implementing a process to continuously review, test and improve your Business Continuity Plan (BCP), you can rest assured that it will be one of your credit union’s greatest assets if faced with challenging times. Read more »


We continue to hear from credit union leaders that a chief concern among their members is the health and well-being of the credit union people who serve them. Several cooperatives have reported a large number of calls from members asking how employees are being accommodated and protected during the COVID-19 crisis. This is just one of several ways our industry’s “We’re in this together” spirit has manifest over the last few weeks; it’s been incredibly uplifting to experience in the face of so much turmoil. Read more »


There’s no sugar coating the fact that things are about to get real for credit union lenders. As an untold number of members ask their credit unions to follow through on CARES Act promises, lending teams are likely to be stretched thin as they work out an entirely new set of muscles. Read more »

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